Privacy Policy

Your Protected Health Information Privacy

Interventional Pain & Spine Specialists of Canada respects your right to privacy.

The information you submit to us is considered protected health information (PHI).  We will use this information only when necessary to provide, coordinate, or to manage your healthcare.  This includes communicating with the doctor that provided you with the referral to our specialists. We will not disclose your PHI to third parties.  It is our utmost priority to maintain your privacy, and in circumstances where your PHI must be shared, we will do so only after receiving your explicit consent.

In order to maintain your privacy and the privacy of other patients’, we do not permit audio or video recordings of any kind while visiting our clinic. As we are dedicated to maintaining every patient’s PHI, violation of this policy may lead to our inability to continue providing care to you.

Website Disclaimer

We are constantly working to enhance your browsing experience, and we may collect non-PHI data based on your use of this website to make improvements.  This does not include any identifiable information.  This may include the use of ‘cookies’.

We strive towards providing you with accurate, comprehensive, and up-to-date information regarding the treatment of chronic pain with interventional pain techniques.  However, we cannot guarantee that the information presented here is complete and it should not be interpreted without consultation with one of our physician specialists.  We accept no liability or obligation for omissions, errors, or viewer misinterpretation of this website, but we always welcome your suggestions.

Communications Code of Conduct

We are committed to communicating with you in a professional, respectful, and timely manner to discuss your condition and concerns.  In return, our physicians and staff expect the same courtesy in your communication with us.  Any harassment, including verbal and/or physical intimidation, violence, abusive behavior, or discriminatory conduct of any kind will not be tolerated.  We appreciate that chronic pain can negatively impact every aspect of your life, leading to severe frustration and hopelessness, however we have a zero-tolerance policy for such behaviors directed towards our team. Violation of this policy will lead to immediate discharge from our clinic and/or notification to the appropriate authorities.